/* ==================================================
   Fontesia Dashboard — UX/A11y/Perf Enhancements
   ================================================== */

/* ---- Focus visibility (keyboard nav) ---- */
.chat-item:focus-visible,
.agent-request-item:focus-visible,
.inquiry-item:focus-visible,
.preview-item:focus-visible {
    outline: 2.5px solid var(--brand-green);
    outline-offset: -2px;
    background: var(--surface-hover);
}

button:focus-visible,
input:focus-visible,
select:focus-visible,
[tabindex]:focus-visible {
    outline: 2.5px solid var(--brand-green);
    outline-offset: 2px;
}

/* ---- Bulk Action Bar ---- */
.bulk-action-bar {
    display: none;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    background: linear-gradient(135deg, var(--brand-teal), var(--brand-teal-dark));
    color: white;
    padding: 12px 20px;
    border-radius: var(--radius-lg);
    margin-bottom: 14px;
    box-shadow: var(--shadow-md);
    flex-wrap: wrap;
    animation: slideUp var(--duration-normal) var(--ease);
}

.bulk-action-bar.active { display: flex; }

.bulk-action-bar .bulk-info {
    font-weight: 700;
    font-size: 14px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.bulk-action-bar .bulk-info .count-pill {
    background: rgba(255,255,255,0.2);
    padding: 2px 12px;
    border-radius: var(--radius-pill);
    font-size: 13px;
}

.bulk-action-bar .bulk-actions {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.bulk-action-bar button {
    padding: 8px 16px;
    border: none;
    border-radius: var(--radius-md);
    font-weight: 700;
    font-size: 12.5px;
    font-family: inherit;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: all var(--duration-fast) var(--ease);
}

.bulk-action-bar .bulk-resolve { background: rgba(255,255,255,0.95); color: var(--brand-teal-dark); }
.bulk-action-bar .bulk-resolve:hover { background: white; transform: translateY(-1px); }
.bulk-action-bar .bulk-export { background: rgba(255,255,255,0.15); color: white; border: 1.5px solid rgba(255,255,255,0.4); }
.bulk-action-bar .bulk-export:hover { background: rgba(255,255,255,0.25); }
.bulk-action-bar .bulk-delete { background: rgba(239,68,68,0.95); color: white; }
.bulk-action-bar .bulk-delete:hover { background: #ef4444; transform: translateY(-1px); }
.bulk-action-bar .bulk-clear { background: transparent; color: rgba(255,255,255,0.85); border: 1.5px solid rgba(255,255,255,0.3); }
.bulk-action-bar .bulk-clear:hover { background: rgba(255,255,255,0.1); }
.bulk-action-bar button:disabled { opacity: 0.5; cursor: not-allowed; transform: none !important; }

/* ---- Loading Skeletons ---- */
.skeleton-wrap { padding: 8px 0; }

.skeleton-row {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 22px;
    border-bottom: 1px solid var(--border);
}

.skeleton-row:last-child { border-bottom: none; }

.skeleton-block {
    background: linear-gradient(90deg, var(--surface-sunken) 25%, var(--border) 37%, var(--surface-sunken) 63%);
    background-size: 400% 100%;
    animation: skeleton-shimmer 1.4s ease infinite;
    border-radius: var(--radius-sm);
}

@keyframes skeleton-shimmer {
    0% { background-position: 100% 50%; }
    100% { background-position: 0% 50%; }
}

.skeleton-avatar { width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0; }
.skeleton-line { height: 12px; flex: 1; max-width: 220px; }
.skeleton-line.short { max-width: 100px; }
.skeleton-pill { height: 22px; width: 80px; border-radius: var(--radius-pill); }

.inline-spinner {
    display: inline-block;
    width: 14px; height: 14px;
    border: 2px solid rgba(255,255,255,0.4);
    border-top-color: white;
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
    vertical-align: middle;
}

body:not(.dark-theme) .inline-spinner.dark-spin {
    border-color: rgba(15,23,42,0.2);
    border-top-color: var(--brand-teal);
}

@keyframes spin { to { transform: rotate(360deg); } }

/* ---- Saved Views ---- */
.saved-views-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.saved-views-bar select {
    padding: 9px 14px;
    border: 1.5px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface-sunken);
    color: var(--text-primary);
    font-family: inherit;
    font-size: 13px;
    min-width: 140px;
    outline: none;
}

.saved-views-bar button {
    padding: 9px 14px;
    background: var(--surface-sunken);
    border: 1.5px solid var(--border);
    border-radius: var(--radius-md);
    cursor: pointer;
    font-weight: 700;
    font-size: 12.5px;
    font-family: inherit;
    color: var(--text-tertiary);
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: all var(--duration-fast) var(--ease);
}

.saved-views-bar button:hover {
    background: var(--surface-hover);
    border-color: var(--border-active);
    color: var(--text-secondary);
}

.saved-views-bar .save-view-btn { color: var(--brand-teal); border-color: rgba(13,148,136,0.25); }
body.dark-theme .saved-views-bar .save-view-btn { color: var(--brand-green-light); }

/* ---- Internal Notes ---- */
.internal-notes-panel {
    background: #fff7e6;
    border: 1.5px solid #f5d99b;
    border-radius: var(--radius-md);
    margin: 0 22px 12px;
    overflow: hidden;
}

body.dark-theme .internal-notes-panel {
    background: #2b2308;
    border-color: #5c4a12;
}

.internal-notes-panel .notes-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    cursor: pointer;
    user-select: none;
}

.internal-notes-panel .notes-header .title {
    font-size: 12.5px;
    font-weight: 700;
    color: #92650a;
    display: flex;
    align-items: center;
    gap: 8px;
}

body.dark-theme .internal-notes-panel .notes-header .title { color: #f5d99b; }

.internal-notes-panel .notes-header .toggle-icon {
    transition: transform var(--duration-fast) var(--ease);
    color: #92650a;
    font-size: 12px;
}

body.dark-theme .internal-notes-panel .notes-header .toggle-icon { color: #f5d99b; }

.internal-notes-panel.collapsed .toggle-icon { transform: rotate(-90deg); }
.internal-notes-panel.collapsed .notes-body { display: none; }

.internal-notes-panel .notes-body {
    padding: 0 14px 14px;
}

.internal-notes-panel .notes-list {
    max-height: 140px;
    overflow-y: auto;
    margin-bottom: 10px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.internal-notes-panel .note-item {
    background: rgba(255,255,255,0.6);
    border-radius: var(--radius-sm);
    padding: 8px 10px;
    font-size: 12.5px;
    color: #4a3a08;
    line-height: 1.4;
}

body.dark-theme .internal-notes-panel .note-item {
    background: rgba(0,0,0,0.2);
    color: #f0e2b8;
}

.internal-notes-panel .note-item .note-meta {
    font-size: 10.5px;
    color: #92650a;
    font-weight: 700;
    margin-bottom: 3px;
    display: flex;
    justify-content: space-between;
}

body.dark-theme .internal-notes-panel .note-item .note-meta { color: #d4b667; }

.internal-notes-panel .note-input-row {
    display: flex;
    gap: 8px;
}

.internal-notes-panel .note-input-row input {
    flex: 1;
    padding: 8px 12px;
    border-radius: var(--radius-sm);
    border: 1.5px solid #e6c887;
    background: white;
    font-size: 12.5px;
    font-family: inherit;
    outline: none;
    color: #3a2e08;
}

body.dark-theme .internal-notes-panel .note-input-row input {
    background: #1a1503;
    border-color: #5c4a12;
    color: #f0e2b8;
}

.internal-notes-panel .note-input-row button {
    padding: 8px 14px;
    border: none;
    border-radius: var(--radius-sm);
    background: #d4a017;
    color: white;
    font-weight: 700;
    font-size: 12px;
    cursor: pointer;
    font-family: inherit;
    white-space: nowrap;
}

.internal-notes-panel .note-input-row button:hover { filter: brightness(1.08); }
.internal-notes-panel .notes-empty { font-size: 12px; color: #92650a; opacity: 0.7; padding: 4px 0; }
body.dark-theme .internal-notes-panel .notes-empty { color: #d4b667; }

/* ---- Contrast-safe status pills (dark mode) ---- */
body.dark-theme .agent-request-item .request-status.unopened,
body.dark-theme .preview-item .status-badge.unopened {
    background: #3a2708;
    color: #fbbf24;
    border-color: rgba(251, 191, 36, 0.35);
}

body.dark-theme .agent-request-item .request-status.opened,
body.dark-theme .preview-item .status-badge.opened {
    background: #0f2352;
    color: #7dabff;
    border-color: rgba(125, 171, 255, 0.35);
}

/* ---- Reduced motion respect ---- */
@media (prefers-reduced-motion: reduce) {
    .skeleton-block, .inline-spinner, .pulse-dot, .live-dot { animation: none !important; }
}